Boeing reaches e-commerce parts milestone

Image:  Boeing

The company said it was driven by e-commerce advancements and increased demand from commercial services customers, indicating the continued market recovery from the impact of COVID-19.

“We’re seeing innovation accelerated by necessity across our services business as the aerospace industry emerges from one of the toughest periods we’ve faced,” said Ted Colbert, president and chief executive officer, Boeing Global Services. “The aftermarket supply chain solutions Boeing provides, such as parts support, are an essential service for our customers as they emerge from the pandemic. The digital advancements that we’re driving enable us to be nimble in our response to the uneven recovery and simplify how Boeing supports our customers.”

As of 2021, customers are now able to purchase from all product lines on the Boeing Distribution, online parts page. Previously, there were portions of the aftermarket parts offerings that were only available via phone or email purchasing.

The digital shift, including new features such as improved navigation and ‘live chat’ functionality, is focused on simplifying customer transactions and solving for issues that typically cause challenges when buying online.

“Reaching this milestone represents our distribution and technology teams’ commitment to finding new and better ways to serve our customers, as well as our customers’ taking advantage of this service to easily access spare parts support they can rely on,” said Giovanni Spitale, vice president of Commercial Parts, Boeing Global Services. “We are on a continuous improvement journey for our customers and digital enhancements enable us to set the standard for excellence in supporting of their aftermarket parts needs.”