Our registered office/legal contact address is at 30 Milton Road, Westcliff-on-Sea, Essex, SS0 7JK, UK
Our business address is 3-4 Rumsey House, Locks Hill, Rochford, Essex, SS4 1BB, UK
This is a notice to inform you of our policy about all of the information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide us. It covers information that could identify you ("personal information") and information that could not. In the context of the law, and this notice, "process" means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If the basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligation under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
promote products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Through certain actions when otherwise there is no contractural relationship between us, such as you browse our website and ask us to provide you more information about our business, including job opportunities and our products and services, you provide consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you give us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at email@example.com. However, if you do so, you may not be able to use our website or our services further.
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific used of information you provide to us
Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
posting a message in response to articles published
tagging an image
clicking on an icon next to another visitor's message to convey agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do store it, and we reserve this right.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at firstname.lastname@example.org.
Complaints regarding content on our website
We attempt to moderate user generated comments, but may not always be able to as soon as content is published. We do strive to approve posts in a number of areas before they are publically available.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or we believe the law requires us to do so, we shall remove the content whilst we investigate.
Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the comment that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Information relating to your method of payment
Payment is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are tranfrerred to a secure page on the website of the chosen payment service provider. That page may be branded to look like a page on our website, but is not controlled by us.
All direct debit transactions between us and you are registered under the direct debit guarantee scheme. This provides for the customer's bank to refund disputed payment without question, pending further investigation. Direct debits can only be set up for beneficaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subject to careful vetting proceedures. Once approved, they are required to give indemnity guarantees through their banks.
Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given us in order to reply with the information you need.
We record your request and our reply in order to increase the effeciency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you and to provide a high-quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint resonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Cookies - these are small text files that are placed on your computers hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics on how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It should also allow you to prevent of limit their use.
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed into our site
to record your answers to surveys and questionnaires on our site whilst you complete them
to record a conversation thread dusing a live chat with our support team
Personal Identifiers from your browsing activity
Requests from your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet Service Provider (ISP) and your IP Address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
We store information about which stories you view, and which advertisments you click on. This information can be used to tailor your browsing experience by providing news and stories during your browsing that we think may be of interest to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.
Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
Disclosure and sharing of your information
Information we obtain from third parties.
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from personal information from third parties whose services we use.
We will share your information with third parties where you have specifically given us permission to do so. This may be where you ask for informatation to be sent to you about a product or service. In this case we would provide them with your personal information to enable contact to be made. This information will include your name, postal address, email address and telephone number. Where this is going to happen, we will make it very clear on our web site of the effect of your actions.
Third part advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
Data may be processed outside of the European Union
Our websites are hosted within the United Kingdom.
We may also use outsourced services in countries outside of the European Union from time to time in other aspects of our business.
Accordingly, data obtained with the UK or any other country could be processed outside of the European Union.
We use the following safeguards with respect to data transferred outside of the European Union:
The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union, specifically that in the country of the United Kingdom.
We comply with a code of conduct approved by a supervisory authority in the European Union, specifically that in the country of the United Kingdom.
Access to your own information
At any time you may review or update personally identifiable information that we hold on you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you may send us a request at email@example.com.
After reveiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at firstname.lastname@example.org.
If you wish to be "completely forgotten" by us and all information removed, then please notify us of this at email@example.com.
Actioning your rights under either of these claused may limit the service we can provide to you.
Due to the nature of our business, where we regularly purchase information from reputable third-party suppliers, we reserve the right to keep indefinately enough footprint to ensure that you are not accidentally added again to our stored information.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking action. This is important to safeguard your information.
Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18 years of age, you may use our website only with consent from a parent or guardian.
Encryption of data sent between us
We use Secure Socket Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser's URL bar or toolbar.
How you can complain
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaing in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https:/ico.org.uk/concerns/
Retention period for personal data
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
Compliance with the law
If you think it fails to satify the law of your juristiction, we would like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
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