Image: Gulf Air
The exercise was planned for the most critical business functions to assess the airline’s readiness to continue operations in the event of unforeseen situations or emergencies.
The exercise was conducted on the actual airline operations last month by adapting ‘Work from Home’ model. The recovery teams that were working from home, assumed full control of operations, took over from the headquarter team for an extended period of time and performed all the operational activities remotely from their homes.
The main objective of this exercise was to assess if the predetermined Recovery Time Objective (RTO – time window taken to resume the operations) of each business functions are met and to assess recovery plan procedures and team members’ readiness for major incidents.
Eight business functions were involved in this exercise: Integrated Operations Centre (IOC), aircraft maintenance, Crew Control, the Contact Centre, Flight Dispatch, Central Reservation Centre, Ground Services (TSC) and Information Technology. The exercise was successfully achieved using latest state-of-the-art high-technology remote collaborative communication solution for instant decision-making.
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