Queen Alia International wins ‘Best Airport by Size and Region: Middle East’. Image: Bardaya
This achievement, presented by Airports Council International (ACI) World, marks the highest possible accolade for airport operators worldwide.
QAIA was recently recognised by ‘The Voice of the Customer’ - an ACI World initiative acknowledging airports that continued to prioritise listening and engaging with their passengers during the COVID-19 crisis. QAIA shares this new form of recognition with only two other airports in the Middle East and 139 worldwide. To qualify for the ‘The Voice of the Customer’ - which is separate from the world-renowned ASQ Awards - Airport International Group succeeded in collecting the program’s required data to help better understand passenger expectations during the pandemic.
“More than ever before, 2020 was a year that demanded our deep understanding of the rapidly-evolving concerns, needs and expectations of our passengers. It was a trying period that further emphasised the importance of applying a customer-centric approach in all our operations,” said Airport International Group CEO, Nicolas Claude. “Despite the unprecedented challenges brought on by the global pandemic, I am immensely grateful for our team, stakeholders and partners for keeping pace with these changing trends and ensuring safer and improved travel experiences were delivered. We are honoured to have received the ASQ Award and ‘The Voice of the Customer’ recognition, which represent our dedication to placing passengers at the centre of everything we do.”
Stay up to date
Subscribe to the free Times Aerospace newsletter and receive the latest content every week. We'll never share your email address.