Abu Dhabi International to introduce new ‘Smart Travel’ features

Abu Dhabi International Airport (AUH) is trialling a new enhanced ‘Smart Travel’ system, developed by Abu Dhabi Airports in partnership with ConvergentAI and powered by Artificial Intelligence (AI), to shorten queues and streamline processes throughout the airport to deliver a smoother and more seamless passenger experience.

Abu Dhabi International to introduce new ‘Smart Travel’ features.  Image: Abu Dhabi International Airport

The new system employs big data, AI, and the rigorous modelling and assessment of passenger traffic to optimise a variety of processes across Abu Dhabi International Airport from check-in and immigration counter staffing to passenger arrival and departure times.

 

As a part of the ongoing trial, select passengers travelling with Etihad Airways will be informed of the optimal time for them to arrive at Abu Dhabi International Airport. By staggering passenger arrivals, the new system will mitigate crowding, facilitate social distancing, and shorten queues. Overtime, as the AI-powered system continues to operate, it will become smarter and further streamline passenger journeys through the airport.

 

Shareef Al Hashmi, chief executive officer of Abu Dhabi Airports, said: “Innovation and digitalisation are key to the achievement of our vision of becoming the world’s leading airports group, and I am proud of the exceptional work our teams have performed over the past year as we transform our operations and strive to deliver a truly superior and seamless passenger experience. The enhancement of Abu Dhabi International Airport’s Smart Travel system is a significant step in our journey of continuous improvement and innovation as we shape the future airport experience.”

 

John Barton, chief information officer said: “Minimising queuing at airports is key to safeguarding passenger health and wellbeing and streamlining operations, which is why we are working with our airline partners and ConvergentAI to precisely model our passengers’ journeys and improve them at every step.”

 

“By enabling passengers to quickly and seamlessly transition through check-in, immigration and boarding, we are providing them with more time to enjoy everything Abu Dhabi International Airport has to offer, from first-rate dining to superior duty-free offerings,” added Barton.