Flight services and support http://www.timesaerospace.aero/ en Tue, 02 Apr 2024 10:27:30 +0100 dnata wins multi-year contract with Etihad Airways in Boston http://www.timesaerospace.aero/news/airports/dnata-wins-multi-year-contract-with-etihad-airways-in-boston

The new partnership will see dnata provide quality inflight catering services to the Abu Dhabi-based airline from its facility at Boston Logan Airport (BOS).

dnata’s highly trained teams will produce and uplift more than 125,000 meals annually to ensure a world-class dining experience on board the airline’s four weekly flights to Abu Dhabi, starting 31 March 2024.

Peter DeVito, chief executive officer, dnata Catering North America, said: “We are delighted to have been appointed as the exclusive catering supplier to Etihad Airways in Boston. Our experienced team will consistently deliver outstanding culinary products that contribute to the passenger’s exceptional journey. 

“We look forward to working closely with Etihad and will continue to invest in our people, infrastructure and products to be the best in everything we do.” 

Including Etihad Airways, dnata provides catering and retail services to 40 airline customers at 12 airports with a team of more than 1000 hospitality professionals throughout the USA. In Boston, dnata uplifted 1.5 million meals for 8000 individual flights at Boston Logan Airport in the last financial year 2022-23.

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Dnata has been awarded a multi-year contract by Etihad Airways in the USA.

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Tue, 02 Apr 2024 09:27:30 +0000 eNethersole 68167 at http://www.timesaerospace.aero
Emirates awarded certified Autism Centre Designation for check-in facilities http://www.timesaerospace.aero/news/airports/emirates-awarded-certified-autism-centre-designation-for-check-in-facilities

These include; Emirates City Check-in & Travel Store in DIFC, Emirates Cruise Check In - Port Rashid, Emirates Cruise Check In - Dubai Harbour and Emirates City Check-In Ajman, in addition to the Emirates’ dedicated hub in Terminal 3 at Dubai International Airport (DXB).

The certification, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) ensures that all Emirates facilities in Dubai have taken a significant step towards making travel more inclusive and accessible to neurodiverse customers, meeting criteria required for a comfortable and supported travel experience.

As part of the designation, Emirates employees at the various facilities underwent specialised training on autism and sensory awareness, to equip them with the understanding and skills to address needs of autistic travellers or those with sensory sensitivities, along with their families. Comprehensive facilities audits were conducted across the locations, measuring all sensory inputs in public areas such as sound levels, lighting, and potential sights and smells to develop sensory guides, empowering travellers to make informed decisions and choose the environment that best suits their needs and preferences.

This achievement builds on the recent recognition of Dubai International Airport as the first international airport to earn the designation from IBCCES and aligns with the Department of Economy and Tourism's (DET) vision of becoming the first Certified Autism Destination (CAD) in the Middle East.

Emirates' City Check-Ins across Dubai offer a seamless and stress-free pre-airport experience in convenient and easily accessible locations, where Emirates customers can check in for flights up to 24 hours in advance, drop off luggage between four and 24 hours before departure, and choose between agent-assisted check-ins, robot-assisted check-ins, or self-service kiosks, allowing a more relaxed travel experience.

Mohammed H. Mattar – Emirates DSVP Airport Services commented: “As a global airline, Emirates is committed to providing a seamless travel experience for everyone. We recognise the challenges customers with autism and sensory sensitivities face in airport environments. That's why we've proactively partnered with Dubai’s DET and IBCCES to certify all our city check-in locations across the UAE. This initiative is a crucial step forward in our ongoing mission to make travel inclusive and accessible for all.”

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Emirates has achieved a Certified Autism Centre Designation for all of its Dubai check in facilities.

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Mon, 01 Apr 2024 10:29:15 +0000 eNethersole 68165 at http://www.timesaerospace.aero
Saudia and SDAIA sign MOU to allow guests to use Alfursan miles for charity http://www.timesaerospace.aero/news/flight-services-and-support/saudia-and-sdaia-sign-mou-to-allow-guests-to-use-alfursan-miles

The collaboration, facilitated by the Ehsan National Platform for Charitable Work, aims to bolster solidarity and community engagement in supporting charitable initiatives. This partnership allows AlFursan loyalty program members to contribute their miles to charitable causes through Ehsan.

The MoU was signed by Essam Akhonbay, Vice President of the AlFursan Loyalty Program at Saudia, and Engr. Ibrahim Alhusaini, CEO of Ehsan.

The agreement is seen as an incentive to facilitate the digital donation process for AlFursan members through the Saudia website and mobile application.

Essam Akhonbay, Vice President of the AlFursan Loyalty Program at Saudia, stated: “Saudia is proud and honoured to partner with SDAIA to empower AlFursan members to make digital donations to the leading charity platform, ‘Ehsan,’ which is committed to advancing the charitable sector. Charity holds special significance during Ramadan, making the launch of this initiative during the holy month more meaningful as it encourages giving.”

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Saudia, represented by the AlFursan loyalty programme, has signed an MoU with the Saudi Data and AI Authority (SDAIA).

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Wed, 27 Mar 2024 11:41:08 +0000 eNethersole 68151 at http://www.timesaerospace.aero
Saudia launches world’s first sanitising prayer beads http://www.timesaerospace.aero/news/air-transport/saudia-launches-worlds-first-sanitising-prayer-beads

ProtecTasbih, created in collaboration with creative agency partners, are the first prayer beads that offer a dual function, seamlessly combining the spiritual practice of tasbih with the added benefit of hand sanitization. This innovative creation redefines the traditional prayer beads, reflecting a harmonious blend of cultural reverence and modern health consciousness.

The prayer beads use tea tree oil as a sanitising element as it is effective against a broad spectrum of bacteria and disrupts the cell membrane of the bacteria itself. Using a molding technique, the oil was integrated into a semi-solid compound to create a solid bead.

Essam Akhonbay, VP Marketing at Saudia says, "At Saudia, our commitment to the well-being of all our guests is paramount. We take pride in introducing a unique product that enhances the pilgrimage experience, allowing our guests to fully immerse themselves in their spiritual journey."

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Saudia has launched the world’s first sanitising prayer beads in time for the holy month of Ramadan and Umrah season.

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Fri, 23 Feb 2024 11:10:17 +0000 eNethersole 68000 at http://www.timesaerospace.aero
Etihad Airways unveils new amenities across all cabins http://www.timesaerospace.aero/news/flight-services-and-support/etihad-airways-unveils-new-amenities-across-all-cabins

In addition, the UAE’s national airline has introduced a range of complimentary tote bags for guests on longer flights in Economy.

The stylish new range features bespoke amenity kits for each premium cabin, as well as luxurious designer loungewear and slippers. The range will be progressively rolled out on flights from the end of February.

Turky Al Hammadi, Head of Product and Hospitality, Etihad Airways said: “As well as offering convenience, style and luxury inflight, our guests will take home their own co-branded Giorgio Armani amenity bag for use when travelling or at home. These sought-after bags come in collectable colours and styles meaning frequent flyers can build their personal Giorgio Armani collection.

“We’re also very proud to introduce a complimentary range of stylish and functional tote bags to our guests on longer flights in Economy. Not only will these bags be a handy gift, but they’ll help us to further reduce single-use plastic.”

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Etihad Airways has launched a new collection of amenity kits and loungewear created in partnership with Giorgio Armani, and luxury wellbeing brand ESPA.

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Tue, 20 Feb 2024 10:32:06 +0000 eNethersole 67977 at http://www.timesaerospace.aero
Emirates Flight Catering fully acquires Bustanica http://www.timesaerospace.aero/news/flight-services-and-support/emirates-flight-catering-fully-acquires-bustanica

This strategic move establishes Emirates Bustanica as a fully UAE-owned company, helping sustain the country's vision of enhancing food and water security and its agricultural capabilities. The acquisition empowers Emirates Bustanica to leverage its local expertise and the latest tech know-how to meet the growing demands of the market.

Located near Al Maktoum International Airport at Dubai World Central, Bustanica’s 330,000sqft facility has the capacity to grow more than 1 million kilograms of exceptional quality leafy greens a year, equivalent to 3 tonnes daily, while using 95% less water than conventional agriculture.

Operating under the brand name Bustanica, the produce is available across all major retailers in the UAE such as Spinney's, Waitrose, Carrefour, and Choithrams. Customers on Emirates and other airlines enjoy this farm-fresh produce in their salads and meals.

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Emirates Flight Catering has fully acquired Emirates Bustanica and its consumer brand Bustanica, the world's largest indoor vertical farm.

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Mon, 19 Feb 2024 10:26:33 +0000 eNethersole 67963 at http://www.timesaerospace.aero
Qatar Airways and gategroup to partner on elevation on inflight dining http://www.timesaerospace.aero/news/flight-services-and-support/qatar-airways-and-gategroup-to-partner-on-elevation-on-inflight

This will be structured through a Business Management Agreement that will see collaboration on passenger dining experiences, sourcing and procurement, healthy eating, as well as sustainability. Qatar Airways' commitment to global aviation excellence will be reinforced by gategroup’s expertise in menu design, culinary concepts and operational excellence.

Qatar Airways Group CEO, Badr Mohammed Al-Meer, said: “This partnership with gategroup will amplify the Qatar Airways brand by delivering refined culinary experiences for our guests, inflight and on the ground in our world class lounges at Hamad International Airport.”

CEO gategroup Christoph Schmitz said: “We are genuinely honoured to walk this path alongside Qatar Airways. It is a journey of discovery, growth, and immense potential, and we firmly believe in the transformative power of collaboration, where two companies come together with shared visions and values to craft something truly outstanding.”

gategroup’s culinary team will be based in Doha and will contribute to the development of a dedicated culinary studio for Qatar Airways, which will facilitate innovation, co-creation and efficient menu design. The new culinary creations will focus on high quality ingredients, health and nutrition, incorporating local produce with a view to sustainable sourcing, authenticity and supporting local businesses.

The elevation of culinary quality will be underpinned by robust processes around menu development, efficiency in production and systematic monitoring of food quality, taste and appearance. Through this collaboration, the airline will explore additional revenue streams and optimise operational and commercial efficiencies.

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Qatar Airways and gategroup have entered a new catering partnership to elevate inflight dining.

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Tue, 13 Feb 2024 09:48:47 +0000 eNethersole 67947 at http://www.timesaerospace.aero
Etihad Cargo, Abu Dhabi Airports and Abu Dhabi Food Hub team up http://www.timesaerospace.aero/news/airports/etihad-cargo-abu-dhabi-airports-and-abu-dhabi-food-hub-team-up

The initiative will support the diversification of food sources, developing new trade corridors and enhancing the choice and variety of products available for regional consumers.

This MoU sets a framework for Abu Dhabi’s food trade enablers to position the UAE as a key node in global food supply chains. The partners, together, aim to establish a strong ecosystem for food trading and investment, which includes advanced infrastructure, access to regional consumer markets, and reliable logistics and connectivity worldwide.

The agreement strengthens the integrated offering of Abu Dhabi through collaborative efforts by the three parties that involves an exchange of knowledge and expertise in handling, storage and logistics, food safety, and hygiene as part of the trading process. Furthermore, the partnership is dedicated to addressing the evolving demands of the food trade by liaising with government stakeholders, relevant facilitators, and key contributors from the food ecosystem thus ensuring a seamless trade.

Antonoaldo Neves, chief executive officer, Etihad Airways said: “Etihad Cargo is committed to the UAE’s National Food Security Strategy 2051 and is proud to be an active partner in the launch of the region’s largest food wholesale market – Abu Dhabi Food Hub at KEZAD. Etihad Cargo customers will benefit from the expanded infrastructure as a strategic hub in the Middle East to the rest of the world.”

Elena Sorlini, managing director and Interim CEO, Abu Dhabi Airports said: “Our collective proposition to facilitate trade in and out of the UAE will further support the commercial development of the emirate as a global food centre. We are delighted to be a part of this MoU along with Etihad Cargo and Abu Dhabi Food Hub. The launch of the Fresh Corridor 2.0 will encourage 2-way food trade between the UAE and the rest of the world bringing food products into the UAE but also taking our “Made in the UAE” products to the world in a bold step towards diversification and growth of imports and exports”.

Suresh Vaidhyanathan, chief executive officer, Abu Dhabi Food Hub, said: “This agreement is a testimony of our commitment to develop and operate the food hub as one of the finest food wholesale markets globally. This collaboration will indeed enhance our multi-modal capabilities as we seek to position the UAE as a leader in the regional food value chain.  We are excited to support the global food players in accessing the regional consumer markets with integrated supply chain solutions and incorporating the most recent technologies and further be a key enabler in food trade diversification and UAE’s Food Security Agenda. Our vision is to create an unparalleled ecosystem of sellers and buyers from around the world.”

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Etihad Cargo, Abu Dhabi Airports and Abu Dhabi Food Hub (KEZAD )have signed a tri-party MoU to jointly establish a fully compliant and transparent origin-to-destination perishable air corridor known as the ‘Fresh Corridor 2.0’.

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Tue, 23 Jan 2024 10:27:17 +0000 eNethersole 67744 at http://www.timesaerospace.aero
Emirates to recruit 5,000 cabin crew from six continents http://www.timesaerospace.aero/news/air-transport/emirates-to-recruit-5000-cabin-crew-from-six-continents

5,000 new recruits will ensure the airline’s commitment to offering the world’s best inflight experience maintains a steady course.

The recruitment drive is designed primarily for those who will soon or have recently stepped into the world of work. The airline is inviting fresh graduates with internships or part-time jobs on their résumés, those with a year or so of hospitality or customer service experience, and individuals keen to embark on an exciting career travelling the globe. The new recruits will be a part of the world’s largest international airline and one of the most iconic brands, plus they will learn hospitality and life skills from the best trainers in the business.

What’s more, they will travel the world across more than 140 cities in 76 countries and enjoy the entire gamut of benefits working as Emirates’ cabin crew. Click here for the eligibility criteria.

Recruitment drive

In 2024, Emirates’ recruitment team will host open days and assessments in more than 460 cities across six continents, reflecting the span of the airline's network and the diversity of its cabin crew team, while flying the flag for living and working in dynamic Dubai.

In 2023, Emirates hired a staggering 8,000 cabin crew and held recruitment events in 353 cities as the airline ramped up its services post the pandemic. In August 2023, the airline’s cabin crew numbers crossed the 20,000 milestone and are now 21,500 strong.

Fleet and network expansion

The new cabin crew recruitment drive comes as Emirates begins to take delivery of its eagerly anticipated A350s from mid-year and the Boeing 777-Xs starting in 2025. The airline has 65 A350s and a mix of 205 777-9s and 777-8s in its order book. The new aircraft will expand the airline’s reach and provide flexibility to add new routes to its network. 

Training and life skills

All new cabin crew recruits undergo an intense eight weeks of training in delivering the highest standards of hospitality, safety and service that Emirates’ customers have come to expect over the years. Trained in Emirates' state-of-the-art facility in Dubai, cabin crew learn invaluable transferable skills that include a knack for communications, initiative and leadership qualities. They develop the ability to work effectively in a multicultural team, the focus to stay mentally strong and calm under pressure, becoming bastions of hospitality and exceptional service, and ambassadors of an iconic brand. Cabin crew also have access to the latest training programmes and LinkedIn courses.

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Emirates is preparing to recruit 5,000 new cabin crew from around the world in 2024.

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Tue, 16 Jan 2024 10:49:10 +0000 eNethersole 67706 at http://www.timesaerospace.aero
Jazeera Airways opens new sales office in Riyadh http://www.timesaerospace.aero/news/flight-services-and-support/jazeera-airways-opens-new-sales-office-in-riyadh

Operating in KSA since 2007, the airline currently flies to six destinations including Riyadh, Dammam, Jeddah, Madinah, Hail, and Taif. With 105 flights a week, Jazeera Airways serves 4000 passengers covering leisure and family visitors, religious pilgrims, and expatriate workers.

Rohit Ramachandran, chief executive officer, Jazeera Airways said: “The Kingdom of Saudi Arabia is an important market for us and we are very pleased to open our new sales office in the city of Riyadh. As we grow our presence in the country, we continue to stay focused on offering affordable fares and convenient connections while maintaining the highest levels of safety. We greatly value our relationships with the General Authority for Civil Aviation (GACA) as well as our local travel trade partners, and take this opportunity to extend our deepest gratitude for their ongoing cooperation and support over the years. We look forward to continuing our efforts to deliver the best to our partners and passengers, while steadily contributing to Saudi’s growing aviation industry.”

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Jazeera Airways has inaugurated its new sales office in Riyadh.

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Wed, 10 Jan 2024 10:43:58 +0000 eNethersole 67683 at http://www.timesaerospace.aero