Flight services and support http://www.timesaerospace.aero/ en Sun, 01 Dec 2024 10:57:59 +0000 Flynas appoints AVIAREPS UK as its General Sales Agent http://www.timesaerospace.aero/news/flight-services-and-support/flynas-appoints-aviareps-uk-as-its-general-sales-agent

This will secure the airline among a roster of 15 big-name aviation clients aiming to provide sales, reservations and ticketing services to elevate its growth in the UK market.

AVIAREPS UK general manager Katerina Tomina said: "We are excited and proud about the appointment as General Sales Agent for flynas in the United Kingdom. Our sales team will support flynas to help strengthen the brand awareness of the airline and grow the airline’s sales in the UK market."

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Flynas has appointed AVIAREPS UK as its General Sales Agent (GSA).

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Sun, 01 Dec 2024 10:57:59 +0000 eNethersole 69259 at http://www.timesaerospace.aero
Emirates inaugurates Emirates World in Casablanca http://www.timesaerospace.aero/news/flight-services-and-support/emirates-inaugurates-emirates-world-in-casablanca

At 534m2, Emirates World Casablanca is the largest store on Emirates global network to date, elevating the customer experience and reaffirming the airline’s longstanding commitment to market.

Located on the central and upscale Franklin Roosevelt Boulevard, Emirates World invites customers to visit for expert travel advice and destination inspiration, either from the airline’s seasoned consultants or via smart technologies.

Adnan Kazim, Emirates’ deputy president and chief commercial officer said, “The opening of Emirates World in Casablanca comes just three weeks after the inauguration of our first store in Africa, delivering on our promise to enhance the customer journey across our network of 19 cities on the continent.”

He continued: “Our global retail strategy goes beyond a simple transaction and instead brings our ‘Fly Better’ promise to life, through dedicated and personalised services, smart and efficient technologies and hands-on product displays. Emirates World enables us to connect more deeply with our customers, inspiring them to discover more with Emirates.”

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Emirates has unveiled Emirates World in Morocco, introducing its refreshed travel retail store concept to North Africa for the first time.

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Sun, 01 Dec 2024 10:35:36 +0000 eNethersole 69256 at http://www.timesaerospace.aero
Saudia wins Editorial Award for ‘Best Airline Cabin Crew’ http://www.timesaerospace.aero/news/events/saudia-wins-editorial-award-for-best-airline-cabin-crew

This is the first time this award is being given, making the recognition even more significant. It highlights the exceptional hospitality and service delivered by our dedicated cabin crew, placing Saudia ahead of the industry in terms of cabin service excellence.

Rossen Dimitrov, chief guest experience officer at Saudia, said: “This award is a testament to the hard work and professionalism of our cabin crew in delivering world-class service. Saudia's cabin crew exemplify the essence of Saudi hospitality and culture, embodying the warmth, generosity, and respect that are ingrained to the Kingdom. And this award does not only highlight our commitment to excellence but also aligns with Saudi Arabia’s Vision 2030, as we continue to bring the world to the Kingdom.”

The Business Traveler U.S. Awards recognise industry excellence, determined by a combination of editorial insights, industry benchmarks, and reader input. It is widely regarded as a benchmark for excellence in airlines, hotels, travel destinations, and related innovations.

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Saudia has been awarded the Editorial Award for ‘Best Airline Cabin Crew’ at the Business Traveler U.S. Awards 2024, which took place this week in Miami.

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Tue, 26 Nov 2024 08:44:02 +0000 eNethersole 69226 at http://www.timesaerospace.aero
New York City FC and Etihad Airways announce Etihad Park http://www.timesaerospace.aero/news/flight-services-and-support/new-york-city-fc-and-etihad-airways-announce-etihad-park

The 20-year agreement will see Etihad Airways retain the exclusive naming rights for New York City FC’s stadium being built in Willets Point, Queens.

“This is an historic announcement for New York City FC, Etihad Airways, and New York City. Etihad Airways has been a fantastic partner to the Club for over a decade, and we are proud to call Etihad Park the home of our great Club,” said Brad Sims, New York City FC CEO. “For over a decade, we’ve been investing in New York with a vision of building the city into one of the soccer capitals of the world. Etihad Airways has been alongside us every step of the way and we’re thrilled to be making this announcement with them. Etihad Park will be the physical evidence of our deep and longstanding investment in New York City and will become a cathedral of soccer in the United States.”

Sims added, “Etihad Park was designed to celebrate the essence of community and the vibrant life found in urban parks, much like New York City’s iconic green spaces that serve as gathering spots for people from all walks of life. We hope that Etihad Park becomes a central hub for the community, as it will host not only sporting events, but also concerts, festivals, and community activities, fostering a sense of belonging and connection for all New Yorkers.”

Antonoaldo Neves, Etihad Airways CEO, said, “We are delighted to sponsor the naming rights of this fantastic venue, which I am sure will become a landmark sports destination in the US. We have been backing New York City FC since the start in 2014 and this marks the latest chapter in our support for the Club.

“Our values as an airline align perfectly with New York City FC and their commitment to New York City, through promoting soccer in the local neighbourhoods and providing spaces for everyone to play.”

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New York City FC and Etihad Airways have announced that New York City’s first-ever soccer-specific stadium will be officially named Etihad Park.

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Fri, 22 Nov 2024 10:26:59 +0000 eNethersole 69212 at http://www.timesaerospace.aero
Emirates joins Move to -15oC global coalition http://www.timesaerospace.aero/news/flight-services-and-support/emirates-joins-move-to-15oc-global-coalition

First launched at COP28 hosted in the UAE, the Move to -15oC coalition aims to redefine frozen food temperature standards and reduce energy consumption in the frozen food supply chain. The working hypothesis suggests that a three-degree change in temperature could make a significant environmental impact with no compromise on food quality and safety. By bringing together cross-industry partners, the coalition will explore the real-world implementation of this research through data sharing, suggested operational revisions, collaborating with members and stakeholders, as well as engaging with policymakers and regulators to educate and advocate. 

Perishables represent Emirates SkyCargo’s largest business unit by tonnage, with 900 to 1,000 tonnes of fresh food travelling around the world on Emirates’ flights every day. While frozen foods may represent a small percentage, the airline has built outstanding cool chain infrastructure, employed proprietary innovations and established strong working relationships across the supply chain that would provide key insight when reimagining the frozen food supply chain.

Dennis Lister, senior vice president of product and innovation, Emirates SkyCargo said, “We have long been leaders in the movement of perishable food, connecting the global agricultural community with their customers across the globe and delivering freshness you can taste. The Move to -15oC coalition is a future-looking concept, bringing together likeminded partners to evolve the industry in line with current advancements in technology, equipment, facilities, packaging and more. We are excited to offer our insight and expertise to help shape the next phase of food logistics while driving meaningful environmental impact.”

Thomas Eskesen, Chairman of the Move to -15°C Coalition, said: "We are excited to welcome Emirates to our Coalition. The airline industry plays a vital role in the global cold chain, and having a leading airline like Emirates on board represents a key step forward to us.

''Ambitious climate action across the complex frozen food supply chain – which includes food production, ports, shipping, road, rail and air freight, cold storage and retail – can only happen through cross-sector collaboration. By joining the Coalition, Emirates is demonstrating that change is possible through industries joining forces.”

The Move to -15°C coalition was established in 2023, following the launch of the Three Degrees of Change report, an academic paper supported by global logistics firm, DP World, and delivered by experts from the Paris-based International Institute of Refrigeration, the University of Birmingham, and London South Bank University, among others.

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Emirates has joined the Move to -15oC global coalition, securing its place as the first airline to the initiative.

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Mon, 18 Nov 2024 12:18:20 +0000 eNethersole 69188 at http://www.timesaerospace.aero
Emirates enters five-season global sponsorship with SailGP http://www.timesaerospace.aero/news/flight-services-and-support/emirates-enters-five-season-global-sponsorship-with-sailgp

Emirates will continue as Title Partner of the Emirates Dubai Sail Grand Prix, taking place in Mina Rashid on November 23-24, ensuring that the Dubai fixture continues to be an iconic event within the SailGP annual calendar, helping grow attendance and promoting Dubai as an attractive destination for racing fans and enthusiasts. The airline will also become Title Partner of the Emirates Great Britain SailGP Team’s new home event in Portsmouth. The Emirates Great Britain Sail Grand Prix | Portsmouth will mark SailGP’s long-awaited return to the UK, bringing top-flight racing action back to British shores from July 19-20, 2025.

SailGP is one of the fastest-growing sports and entertainment properties in the world, with 12 national teams confirmed for the 2025 season. The league’s annual competition calendar spans iconic destinations across five continents, with a minimum 13 events next season.

Registering significant growth in fan engagement, global broadcast and digital reach, as well as ticketed attendance at its events, SailGP events also enjoy a strong crossover with major destinations on the Emirates network.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group, said:  “Our expanded relationship with SailGP is based on a shared commitment to bring the growing sport of sailing to a broader global audience on and off the waters. SailGP is emerging as a pioneering force in sport, focusing on establishing connections with a new legion of loyal SailGP fans through impactful experiences. Emirates and SailGP also have a common vision and brand promise – to ‘sport better’ and ‘fly better,’ driven by excellence and innovation.

We’re also a proud Title Partner of the events in Dubai and Portsmouth – kickstarting the competition in our home city and bringing sailing back to the UK in 2025 to become a permanent fixture on Sail-GP’s vibrant global calendar. We look forward to seeing sporting talent display their strength, passion, and technique at the highest level over the coming seasons.” 

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Emirates has entered a five-season global sponsorship with SailGP which will see it become the exclusive Global Airline Partner of the annual sail racing championship.

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Mon, 18 Nov 2024 09:21:38 +0000 eNethersole 69181 at http://www.timesaerospace.aero
Air India introduces ‘Fly’ Prior’ Service http://www.timesaerospace.aero/news/technology/air-india-introduces-fly-prior-service

With ‘Fly Prior’, Air India guests now have the option to take an alternative flight departing up to 12 hours before their originally booked flight, provided the departure dates of both flights is scheduled on the same date. This allows travellers to make last-minute amends to their travel plans according to their needs, whether it is to make an unscheduled appointment or simply to arrive at their destination earlier.

The added flexibility of the ‘Fly Prior’ service is subject to seat availability in the same cabin class as originally booked.

Available exclusively at Air India’s ticketing counters and check-in desks at airports across India, the service is complimentary for Gold and Platinum members of Air India’s Flying Returns loyalty programme. All other guests can easily purchase the service at reasonable additional fees.

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Air India has introduced a new ancillary service, ‘Fly Prior’, to provide greater flexibility in travel plans to its guests flying within India.

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Mon, 11 Nov 2024 10:55:16 +0000 eNethersole 69144 at http://www.timesaerospace.aero
Emirates launches chauffeur-drive service in Riyadh http://www.timesaerospace.aero/news/flight-services-and-support/emirates-launches-chauffeur-drive-service-in-riyadh

Emirates customers travelling in First and Business Class will enjoy a door-to-door experience.

First and Business Class customers can request for CDS on any of the airline’s three daily flights to and from Riyadh. The exclusive service is complimentary for customers within a 100-kilometre radius of the airport. Excess Mileage will apply for areas beyond the served radius*. Emirates Chauffeur-Drive Services are currently offered in over 70 cities within the Emirates’ network.

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Emirates has introduced Chauffeur-Drive Services (CDS) in Riyadh, for premium passengers arriving at and departing from King Khalid International Airport.

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Mon, 11 Nov 2024 10:14:52 +0000 eNethersole 69140 at http://www.timesaerospace.aero
Emirates inaugurates Emirates World Store in Kenya, its first in Africa http://www.timesaerospace.aero/news/flight-services-and-support/emirates-inaugurates-emirates-world-store-in-kenya-its-first-in

Centrally located in the ultra-modern Cube, Riverside Drive, the Emirates World store offers customers expert travel advice, either from dedicated consultants or through self-service smart technologies, and immersive displays to bring the airline’s signature product closer to travellers from Kenya.

The Emirates World store was inaugurated by Adil Al Ghaith, Senior Vice President Commercial Operations, Center, in the presence of His Excellency, Dr Salim Alnaqbi, UAE Ambassador to Kenya. The opening ceremony was attended by other distinguished guests as well as trade and media partners.

Adnan Kazim, Emirates’ deputy president and chief commercial officer said, “We are pleased to bring our reimagined retail store concept to Africa for the first time, elevating our customer experience in Kenya, and then in more destinations across the continent in the coming months. The Emirates World store provides a flavour of the signature experience we offer, from friendly and insightful staff to hands-on showcases that bring our ‘Fly Better’ promise to life. We can’t wait to inspire our customers to discover more with Emirates when they visit the store.”

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Emirates has opened its Emirates World store in Nairobi, Kenya – the airline’s refreshed retail store concept to Africa for the first time.

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Fri, 08 Nov 2024 09:29:59 +0000 eNethersole 69138 at http://www.timesaerospace.aero
Saudia signs agreement with HRSD to provide benefits to loyalty programme http://www.timesaerospace.aero/news/flight-services-and-support/saudia-signs-agreement-with-hrsd-to-provide-benefits-to-loyalty

The agreement offers special discounts to over 1.2 million “DOAM” programme beneficiaries. Discounts apply to Semi Flex and Flex fares across domestic flights and all branded fares in international flights. Beneficiaries can access these offers through the Ministry's dedicated mobile application.

Abdulrahman Abdulwahab, General Manager of Sales – KSA Central and Eastern Regions at Saudia, said: “This agreement plays a pivotal role in fostering communication and partnership with government sectors, aligning seamlessly with Saudia's digital transformation initiatives. It supports the delivery of high-quality digital services, enhancing the travel experience and guest loyalty, while complementing our ongoing development projects for ground and air services and fleet expansion.”

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Saudia and the Ministry of Human Resources and Social Development (HRSD) have signed an agreement to provide exclusive benefits to the beneficiaries of the HRSD’s employee loyalty programme “DOAM”. 

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Mon, 21 Oct 2024 11:17:25 +0000 eNethersole 69046 at http://www.timesaerospace.aero