FlySafair launches Lindi - a cutting-edge AI interface

The airline is the first in South Africa to trial a free AI-powered travel assistant, designed to transform the customer experience through technology.

At this stage in development, Lindi’s capabilities include being able to book flights for a single passenger, change a name or seat, and provide certain travel information. Customers can access Lindi 24 hours a day, seven days a week via WhatsApp, ensuring more convenient, faster, and simpler assistance with their travel requirements,” said Kirby Gordon, chief marketing officer at FlySafair.

“Our ambition at FlySafair has always been to provide an affordable, hassle-free, and punctual flying experience,” said Gordon. “AI and Lindi provide an opportunity to offer what is effectively a free private travel assistant to each customer at scale. We are excited about building on her potential to enhance our customer services.”

“There are a number of AI assistants that have been created by airlines to help with general information about flying and destinations, but Lindi is the first that can assist customers with their bookings. As AI is increasingly integrated into our everyday life, we felt it was a good time to bring this innovative technology to our customers and enable them to benefit from AI practically. Lindi offers a seamless, efficient and human-like service that I am confident will set a new standard in the airline industry,” concludes Gordon.