Jazeera Airways invests in digital infrastructure with TCS deal

By leveraging TCS’ expertise in agentic AI and platform engineering, Jazeera Airways aims to unlock new revenue streams, enhance its digital channels, and deliver hyper-personalised customer experiences, positioning itself at the forefront of innovation and customer-centric transformation in the aviation sector.

As it completes 20 years of its operations, Jazeera Airways is embarking on the next phase of its growth by reimaging its digital ecosystem. TCS will lead this transformation by modernising the airline’s website, native mobile applications, and AI-powered conversational chatbot. Leveraging its AI-native approach, TCS will deliver the program end-to-end, bringing its capabilities in product management, user experience design, architecture, agile development, integration, testing, and ongoing enhancements to reimagine how passengers interact with the airline at every stage of their journey.

Barathan Pasupathi, chief executive officer, Jazeera Airways, said, “Jazeera Airways is laying the foundation for a new era of transformation with strategic focus on enhancing passenger experience. At the heart of our vision is a seamless, customer-centric travel experience. We are pleased to partner with TCS as we embark on this phase of our digital growth. TCS brings deep domain expertise in airline digital commerce, AI-driven solutions, combined with a strong track record of delivering customer-centric solutions. Together, we are building a future-ready platform that aligns with our growth aspirations, customer centric strategy, and commitment to operational excellence.”