Arabic self-service now available at Sharjah in world first

The kiosks,are in use by passengers of Air Arabia, Nas Air, SAMA , Indian Airlines, Indian Express and Jet Airways at Sharjah

In thefive-year deal, SITA is also providing Web check-in for Air Arabia and the 3.6 million passengers they bring through the airport each year. These combined check-in services which are available with Arabic and English interfaces are a welcome addition for both passengers and the airlines as they are easy to use and cost-effective.

Ali Salem Al Midfaa, Director, Sharjah Airport Authority, said: "Excellent customer service is our real strong point and our continued investment in new technology and systems, such as the SITA CUSS Kiosks and Web Check-in, ensures that we are providing services to the highest international standards.

"The Arabic interface on the kiosks makes the passenger experience more user-friendly which in turn speeds up the check-in process. In addition, because the kiosks can be used by all the airlines we can increase the rates of passenger processing with a lower level of capital infrastructure. "

Hani El Assaad, SITA Regional Vice President Middle East and Turkey, said: "By using a combination of CUSS kiosks and web check-in Sharjah International Airport will increase passenger satisfaction, minimize congestion and reduce costs.

"This integrated approach will support the airport as it continues its growth and development to 2015 in line with its Master Plan."

Web check-in is currently available to passengers of Air Arabia and will be soon available to all passengers using the airport.