Catering deal for Comlux aircraft

A customised version of Private Flight’s pioneering online system will be installed to monitor and manage Comlux’s catering operation. The partnership will assist Comlux in continuing to deliver high levels of customer service to its VIP and business travellers during its current period of expansion, and in ensuring efficiency across its global catering operation.

The Private Flight system for Comlux provides easy food and beverage ordering from a network of approved catering providers in the United Arab Emirates as well as Russia, Kazakhstan, and the United Kingdom. Orders are made and delivered to aircraft via a secure online application with order fulfilment tracked as it progresses and built-in notifications to alert Private Flight to any schedule delays.
   
Private Flight system features also include rapidly deployed, itemised invoices and the ability to create categorised expenditure reports.

As part of the agreement, Comlux will have a dedicated Key Account Manager who will manage sourcing, auditing and appointing cuisine providers in key departure locations, and who will integrate and monitor the quality of existing Comlux providers. The Key Account Manager will also consult with, and train, Comlux staff in using the system and in onboard presentation.

Richard Pryor, CEO of Private Flight Global, says ‘The Private Flight system is a robust and scalable way for Comlux to achieve complete transparency across its entire catering-related spend, which will lead directly to long-term reductions in catering costs. Additionally, by enabling the efficient provision of personalised and premium cuisine to passengers on a consistent basis, the system will also give Comlux a real advantage in a competitive market. It is critical for aviation companies serving VIP passengers to recognise the importance of food and beverage to the VIP passenger. Food is an emotional experience and can often determine the success of a flight, which in turn, leads to customer retention.’