Air Austral rewarded at the APEX Passenger Choice Awards 2022

The Airline Passenger Experience Association (APEX) recognises the best passenger experiences and organises an annual ranking of nearly 600 airlines. Passengers themselves can express their opinions by rating cabin comfort and in-flight service quality (seat comfort, cabin service, food and beverage, entertainment and Wi-Fi).

"This wonderful award is the result of a collective effort. It honours us all. I would like to warmly and sincerely thank all Air Austral staff for the work they do every day, both in contact with our customers, on the ground and in flight, and in the back office, in the offices or on the tarmac, with our aircraft. It demonstrates that we are capable of reaching the top of the podium, but also that we must continue our efforts to maintain our position and continue to progress. With this in mind, the "TransfoNum" digital transformation project, which we launched almost two years ago and which is now entering its active phase, should enable us to further improve the customer experience and thus their satisfaction,” said Marie-Joseph Malé, chairman and CEO of Air Austral.