Digital transformation aids DCAA as movements and permit requests surge

The digital transformation of Dubai’s aviation regulator, Dubai Civil Aviation Authority (DCAA) has made a key difference is the sector’s capability to meet the fast-growing number of movements.

Image: Mohammed Abdulla Lengawi, DG of the Dubai regulator. Courtesy: DCAA

Speaking at the Airport Show held in Dubai this week, the organisation’s director general, Mohammed Abdulla Lengawi said the agency’s success had attracted a lot of interest from industry visitors.

“They have been keen to understand DCAA’s role in advancing Dubai's aviation industry and its shift to fully digital, paperless services”, he said. “This digital transformation simplifies customer access, enabling them to complete transactions anytime and anywhere via the Authority’s website which offers a superior customer experience with instant, self-service options.”

One of the key achievements showcased was the significant growth in commercial activities in the aviation sector during the first quarter of 2024, totalling 11,990 activities, a 21% increase compared to the same period in 2023. This growth has led to a surge in permit requests by 72% and permit renewals have grown by more than threefold.

While requests for landing permits for aircraft (private, passenger, and cargo) at Dubai International Airport and Al Maktoum International Airport to operate all types of non-scheduled and designated flights (commercial and non-commercial) have also increased, reaching more than 4,000 permits in the first quarter of 2024. Building and elevation permits in air easement zones have increased significantly as the emirate's construction industry has grown, reaching two and a half times the previous level.