Sharjah Airport receives ACI’s Airports Customer Experience accreditation

Sharjah Airport has received recognition under ACI’s Airports Customer Experience Accreditation Programme, securing its leading position among eight top airports in the Middle East that possess this accreditation.


Image: Sharjah Airport

The airport received this accreditation after it met the requirements for the first level of the programme, which is designed to offer a comprehensive overview of customer experience management at airports.

Ali Salim Al Midfa, chairman of the Sharjah International Airport Authority, said: “We prioritise the customer experience in all of the airport's operations and tasks as we put their satisfaction at the heart of all our plans and goals. The airport offers communication channels with passengers in order to find out their requirements and expectations, and then regularly evaluates their experience by gauging their degree of satisfaction.”

He added: “We welcome the certification as an endorsement of Sharjah Airport’s commitment to provide the highest standards of quality and luxury in line with our strategic goals to enhance customer experience.”