Kenya Airways and SAA customers to enjoy lounge access

Kenya Airways and South African Airways (SAA) have announced a new lounge access agreement for their customers as part of the Strategic Framework Agreement (SPF) signed in November 2021.

Image: Kenya Airways

The lounge access agreement will allow KQ business class customers as well as Sky Team Elite customers (Platinum and Gold).

At the SAA lounges in Johannesburg, customers will have 2 lounge options to choose from. Both lounges offer a tranquil and comfortable escape from the hustle of the airport to freshen up, have complimentary WI-FI access, entertainment, indulge in food and beverages.

Julius Thairu, Kenya Airways chief commercial and customer officer said, “One of the key objectives of the partnership between KQ and SAA is to create win-win outcomes for customers and deliver exceptional service with high level of customer satisfaction. As air travel begins to pick up we are seeing Customers demanding a more seamless, personalized experience and we will continue working closely as equal partners to ensure that the experience is seamless at every tough point.”

Simon Newton-Smith, executive commercial at SAA said: “The lounge access will be reciprocal for SAA customers flying to Nairobi which signals the benefits of the strategic partnership of both airlines.”