Jazeera Terminal 5 introduces new multi-million dollar upgrades

In line with the airline’s continuous efforts to enhance passenger experience, these improvements include both infrastructure and operational changes.

Rohit Ramachandran, CEO, Jazeera Airways said: “At Jazeera Airways Terminal 5, we currently serve close to 4 million passengers annually, and aim to provide a smooth passenger experience from end to end. This starts from the time passengers park their vehicle or enter the Terminal till they board their flights. As part of our ongoing efforts to ensure this, we have invested millions of Kuwaiti dinars to implement a number of new enhancements and upgrades at the Terminal.”

Infrastructure and Operational Upgrades

Most of the key improvements at Jazeera Terminal 5 cater to passenger ease and comfort. These include:

1.         Faster Check-in: Check-in has been made faster with extra check-in desks, as well as new, improved self-check-in kiosks that will be coming soon. The Early Check-in service at Jazeera Park and Fly allows passengers to get their boarding pass from nine up to 36 hours prior to departure.

2.         One Security Check: The Terminal has only one centralised security check prior to departures. This helps passengers reduce the stress of having to go through additional security checks at the boarding gate.

3.         Additional Boarding Gates: Three additional boarding gates with seating areas have been introduced to help accommodate more passengers.

5.         Changing Rooms: New changing rooms have been built to benefit Umrah travellers.

5.         Food and Beverage Outlets: Expanded food and beverage outlets both landside and airside including Costa Coffee, Pizza Hut, Subway, D’light, and Burger King, offer passengers a wider option for meals or drinks.

6.         Duty Free Shops: The Duty Free shops in two locations offer a large variety of airport exclusives in perfumes, food and gifts.

Ramachandran said: “By managing the Terminal, we are in control of the passenger journey through the airport. Our goal is to reduce the amount of time required between entering the terminal and reaching the boarding gate to 20 minutes, making it quicker for passengers to board their flights. We also have a Customer Service Team operating throughout the terminal to assist passengers all the way. With all these new upgrades, we look forward to offering a pleasant airport experience alongside affordable fares.”

Retail Spaces

Jazeera Terminal 5 offers prime retail spaces to different businesses in Kuwait. These include food and beverage outlets, money exchanges, electronics, and general stores.

The airport is the only place in Kuwait with 24x7 retail, aside from catering to travellers that require last minute essentials.