Emirates confirms its busiest year for baggage handling

These figures mark a 3.7% increase in total bags on last year. Despite its complex operation, Emirates has maintained a 99.9% baggage handling success rate from its Dubai hub.

Emirates’ excellent statistical record for baggage handling places it as the top performing airline worldwide. 99.9% of all baggage coming from Dubai or transferring through reaches its owner on time, at the correct destination. Emirates rate of ‘baggage mishandling’ which can be defined as ‘delayed, lost or misplaced baggage,’ is minimal at 1.4 in a 1000 at the Dubai hub - almost 30 times lower than some other providers.

On a global level, when Emirates customers bags are unavoidably delayed - 91% are reunited with their owners within 72 hours. Internationally, this rate is notable because Emirates mainly manages international baggage and international transfer baggage, so the luggage goes on long and complex journeys that require a significantly higher level of attention than domestic travel. 

Lost and Found is another area where Emirates excels, with 94% of valuable items proactively recovered and returned to customers in Dubai within 60 minutes.