This is in recognition of its continued efforts to deliver and maintain an ‘exceptional’ experience to all travellers and visitors to Bahrain International Airport.
The award was received by Bahrain Airport Company Head of Customer Experience Salem Almutawa, along with members of BAC’s Customer Experience department at the ACI Customer Experience Global Summit in Incheon, Korea.
Bahrain Airport Company chief executive officer Mohamed Yousif AlBinfalah said: “We are incredibly proud to be recognized as a global leader in customer experience at BIA, and it’s been a significant achievement to be progressing our way through the ACI Customer Experience Accreditation programme for two years consecutively. We would like to express our sincere gratitude to the airport team and all our partners for providing exceptional services, playing a vital role in ensuring an enjoyable experience for all passengers. Since the launch of the new state-of-the-art terminal, we have built a strong reputation of providing the best quality of services, high standards in our facilities as we position the airport as a customer-friendly airport for all. We look forward to continuing our efforts in providing the best services while facilitating and supporting the growth of the aviation industry.”
Luis Felipe de Oliveira, director general at ACI World, said: “Congratulations to Bahrain International Airport on achieving Level 3 in the ACI Customer Experience Accreditation programme. Their success reflects their continuous commitment to travellers and the communities that the airport serves. ACI World remains dedicated to providing airports with the right tools, every step of the way, in their journey of adaptation to evolving customer needs.”
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