BAC recognised with ACI ASQ Award for Best Airport in arrivals

The ASQ programme, recognised as the world’s leading airport customer experience measurement and benchmarking program, bases its awards on passenger feedback collected through surveys conducted at the airport throughout 2024. BIA's success in securing this award is a direct result of a strategic and data-driven approach to improving the arrival experience. This involved structured data collection, stakeholder collaboration, and continuous service enhancement, all in compliance with ACI’s ASQ programme standards.

BAC chief executive officer Mohamed Yousif AlBinfalah commented: "This ASQ Award is a testament to the dedication and hard work of the entire BAC team and our valued partners. We are proud to be recognised by ACI for our commitment to delivering a world-class arrival experience for our passengers. This achievement reflects our ongoing efforts to enhance every aspect of the passengers’ journey, from the moment they step off the plane to the time they leave the airport."

Justin Erbacci, director general of ACI WORLD, added: "Bahrain International Airport's dedication to passenger experience is truly commendable. Winning the ASQ Award for Best Airport at Arrivals is a testament to their commitment to excellence and their ability to create a welcoming and efficient arrival process. Their ongoing efforts towards enhancing the passenger experience continues to inspire all of us."