Air India integrates self-check-in baggage drop facilities

Air India was the first airline to have introduced this service from India to international destinations in the US and Australia, besides airports in the domestic network.

The airline is now extending the facility to a total of 19 airports – London (Heathrow and Gatwick), Birmingham, Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich, Toronto, Vancouver and to all five destinations in US (New York, Newark, Chicago, Washington and San Francisco) and two in Australia (Sydney and Melbourne) – from airports in India. The initiative reaffirms Air India’s commitment to leveraging technology to elevate customer experience and deliver world-class service across every touchpoint.

The integrated self-check-in and baggage-drop service offers a faster check-in process at the airport, significantly enhancing passenger experience

The kiosks allow travellers to customise their trips by selecting and even paying for their preferred seats or update their frequent flyer number and contact details. This initiative cuts down on the time spent queueing up at the counters and helps passengers through the airport to reach their boarding gates in time.