Abu Dhabi International Airport named best Airport in Middle East by Airport Council International

The ASQ (Airport Service Quality) Survey, which gauges passenger satisfaction, is a key benchmark for customer service in the global airports’ industry. 

ACI World Director General, Angela Gittens, said: “This is an exciting time for airports. As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect from their favored product and service providers. Airports that deliver superior customer service stand apart from the competition and superior customer service remains one of the most important differentiators in the increasingly competitive airport industry. I am delighted to see longstanding favorites take home ASQ awards as it is testament to the growing and accepted wisdom in the airport community that maintain customer service excellence is central to a winning business strategy. I am equally excited to see other airports rank for the very first time this year, which stands to prove that it is never too late to adopt a winning customer service orientation to which the ASQ programme is fundamental." 

Ali Majed Al Mansoori, chairman of Abu Dhabi Airports Company said: 

“ADAC is thrilled to be named ‘the Best Airport in the Middle East’ from the industry-leading Airport Council International (ACI). It is an honor to have achieved this ranking through the opinions of millions of visitors to Abu Dhabi International Airport, as their testaments to the quality of service is an accolade that ADAC has been striving to achieve. This award today crowns ADAC’s continuous efforts to achieve its mission to become the world’s leading airports’ group and it comes as a result of the team’s relentless commitment to achieve excellence in quality service.”