It said that passenger satisfaction saw “a tangible increase” in all three classes.
The survey showed that Economy customers were especially pleased with the new seat’s ergonomic credentials and the state-of-the-art inflight entertainment system, with its vast range of recent cinema releases, over 40 TV programmes and more than 300 music CDs.
Business travellers also appreciated the inflight entertainment system, but had particular praise for the Business Class cabin’s innovative seating concept, which gives eight out of every nine seats direct access to an aisle. They also liked the pneumatic seat cushions developed by Swiss manufacturer Lantal, which allow the firmness of each seat to be individually set.
The unique air cushion is a feature in First too, which also boasts individually adjustable sidewalls for optimum seating privacy. Unsurprisingly, this “suite above the clouds” also earned excellent marks from the First Class customers polled.
“It is truly a pride point for us here in the Middle East to be the second recipient of the new A330-300 equipped with the latest technology for the Business Class seat. Many of our passengers have and will continue to enjoy the comfort and spaciousness of our new Business Class and we are only delighted to serve them well,” said Martin Massüger, Director, Head of Sales Middle East, Africa, Pakistan and Iran for SWISS.
The new business class seat is also being installed aboard the Airbus A340 in the fleet. The first A340s will be retrofitted with the new seats at the end of this year.
The Business class seat onboard Swiss' A330s
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