The airline said: “This means we will need to action a significant amount of cancellations for the period June to August 2022 across our network. This change will be actioned today between 10am and 12pm GST.
We are working hard to rebook guests where possible. Our Contact Centre is experiencing a high number of calls. Please support us by managing changes with your customers directly.”
Options for customers impacted by this cancellation:
You should contact your travel agent directly for rebooking or refundsIf you have been rebooked and this shows in your itinerary, and you are happy to accept the change, you don’t need to do anything
Rebook a different flight by checking flight availability on etihad.com, then calling your travel agent to rebook. You must rebook within 60 days of receiving a cancellation to avoid any charges
If the new flight departure is more than 30 minutes earlier than previously scheduled - or if the arrival at your final destination is delayed by 60 minutes or more - customers can make a date change within seven days of the original flight date without charge.
If you have a connecting flight
In some rare cases you may find that the outward journey has been cancelled butyou’re your connecting flight. Your don’t need to do anything at this time and we will update your booking soon.
If customers choose to rebook
There’s no change fee to rebook your flight or you have the option to request a refund."
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