Dubai’s digitalisation switches on to cloud-based platform

Guillaume Crozier

Guillaume Crozier: "The platform will also help customers simplify existing processes, without investing in multiple systems". Picture: Dnata

In Dubai, Dnata Cargo is designing a digital future.  Guillaume Crozier, SVP UAE Cargo, said: “We continue to invest in advanced digital solutions and automation to maximise efficiency and deliver world-class services for our customers. We look forward to digitising our operation in the UAE by the beginning of 2023 by launching our state-of-the-art OneCargo Terminal Operator Solution developed by our partner, IBS.” 

OneCargo automates key business and operational functions, including safety and quality monitoring, reporting and ULD management, with an integrated, cloud-based platform.

Artificial intelligence (AI) tools and analytics provide enhanced visibility on sales and business performance, allowing customers to match real-time demand with available capacity for maximum profitability.  In addition, the solution eliminates all redundancies and manual check sheets.

Also in the pipeline is a next-generation e-commerce platform which will take Calogi, the existing community platform, to a new level. Crozier said: “The new e-commerce platform will allow stakeholders to conduct business with their customers and interact with authorities on one platform, sharing information and settling payments using their Calogi credit account."

"Customers will be able to integrate the platform into existing workflows through APIs and take advantage of all innovative functions while using their own system. The platform will also help customers simplify existing processes, without investing in multiple systems. It will enhance sustainability by promoting paperless and cashless trade."

Dnata also plans to launch autonomous drones in the warehouses at DXB and DWC to digitise acceptance and warehouse inventory processes by monitoring shipments with 99.8% accuracy.  Crozier said: “Our partner’s innovative software enables the drones to map the environment, collect inventory data, count cases, measure temperature, and read barcodes using only their cameras, without the need for any additional active infrastructure. The drones are paired to a tablet device providing live inventory data. The collected data can be viewed directly on the tablet or the web, via a user-friendly application. The drones can operate at temperatures as low as -10 Celsius degrees, enabling us to take advantage of the technology in our state-of-the-art cool chain facilities, too.”