Flight services and support http://www.timesaerospace.aero/ en Tue, 20 May 2025 09:51:07 +0100 CANSO partners with SANS to open new office in Riyadh http://www.timesaerospace.aero/news/flight-services-and-support/canso-partners-with-sans-to-open-new-office-in-riyadh

The new office will enable them to work more closely with Air Navigation Service Providers (ANSPs) and industry partners in the region, support ongoing transformation, and continue building a strong, connected ATM community.

Saad Alkahtani has been named as Director for the Middle East. He will be based in Riyadh and lead its regional strategy and engagement.

The CEO of Saudi Air Navigation Services, Abdulaziz Al-Zaid, said: “The signing of this MoU marks an important milestone in our efforts to enhance air navigation services across the region. Hosting the CANSO Middle East Regional Office in the Kingdom reflects Saudi Arabia’s commitment to regional leadership and global cooperation in the aviation sector.”

CANSO Director General, Simon Hocquard added: “This partnership with SANS is a great example of regional collaboration and shared ambition. By establishing a permanent base in Riyadh, we’re showing our long-term commitment to supporting the Middle East’s ATM ecosystem and contributing to its growth and innovation.”

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CANSO has officially signed an MoU with the Saudi Air Navigation Services Company (SANS) to open a new regional office in Riyadh, Saudi Arabia.

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Tue, 20 May 2025 08:51:07 +0000 eNethersole 69972 at http://www.timesaerospace.aero
flydubai unveils refurbished Travel Shop http://www.timesaerospace.aero/news/flight-services-and-support/flydubai-unveils-refurbished-travel-shop

The refurbishment marks a significant investment in the airline’s retail presence.

Located in the heart of Deira, the Travel Shop first opened its doors in 2011, offering customers a wide range of services. Customers visiting the shop can book flights, make changes to their travel plans, access UAE visa services and choose flydubai Holidays packages, assisted by flydubai’s experienced service agents.

Ghaith Al Ghaith, chief executive officer at flydubai, said: “this investment in our Travel Shop in Dubai reflects flydubai’s continued evolution as a brand and our ambition to provide a smooth travel experience from the very first customer interaction, reflecting the hospitality of Dubai which we carry in our name. As we expand our network and enhance our onboard offering, it is equally important to elevate our service standards on the ground and the renovated shop is a tangible expression of that commitment.”

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flydubai has officially unveiled its newly renovated Travel Shop in Deira, Dubai.

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Fri, 16 May 2025 11:00:06 +0000 eNethersole 69958 at http://www.timesaerospace.aero
Etihad and TAP Air Portugal launch Frequent Flyer partnership agreement http://www.timesaerospace.aero/news/flight-services-and-support/etihad-and-tap-air-portugal-launch-frequent-flyer-partnership

The agreement enables members of both Etihad Guest and the TAP Miles&Go programme to earn and redeem their respective loyalty currency on either carrier.

Etihad Guest members are able to redeem their miles on flights, worldwide hotel stays and holidays, or shop from a variety of products from the Etihad Guest Reward Shop. TAP Miles&Go member miles can be spent on flights and a range of additional offers such as TAP Store items.

Mark Potter, managing director Etihad Guest, said: “We’re delighted to launch our frequent flyer partnership with TAP Air Portugal, offering our members even more ways to earn and redeem their miles across the airline’s network in the Americas, Europe and Africa. We’re devoted to expanding our Etihad Guest offering and rewarding our loyalty members wherever they travel. We look forward to welcoming TAP Miles&Go members on Etihad Airways and offering them the ability to earn or redeem their miles when they choose to travel across our expanding network.”

This partnership follows the strategic codeshare established between the carriers in 2023.

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Etihad Airways and TAP Air Portugal have launched a frequent flyer partnership.

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Thu, 15 May 2025 08:44:07 +0000 eNethersole 69949 at http://www.timesaerospace.aero
Air India wins two awards for its in-flight offerings http://www.timesaerospace.aero/news/flight-services-and-support/air-india-wins-two-awards-for-its-in-flight-offerings

Vista Verve received the Gold Award for Business Class Meal Service ware at the TravelPlus Airline Awards, while the airline’s in-flight entertainment system, Vista, was named Best IFEC South Asia 2025 at the PAX Readership Awards.

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Air India won two awards last week for its excellence for inflight services and entertainment.

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Tue, 06 May 2025 19:51:38 +0000 eNethersole 69906 at http://www.timesaerospace.aero
Air India and Air India Express appoint dnata their GSA in UAE http://www.timesaerospace.aero/news/flight-services-and-support/air-india-and-air-india-express-appoint-dnata-their-gsa-in-uae

Under the partnership, dnata will provide comprehensive sales, marketing, and distribution support to both carriers across the UAE, excluding Abu Dhabi and Al Ain for Air India. This localised approach will improve accessibility for travellers and trade partners while supporting the Air India group’s broader growth plans in the region.

Air India operates 82x weekly flights from the UAE to India, while Air India Express connects five cities—Abu Dhabi, Al Ain, Dubai, Ras Al Khaimah, and Sharjah—with over 240x weekly flights from the UAE. The UAE represents the single-largest international market for Air India Express and remains one of the most significant global markets, serving millions of Indian expatriates and other travellers.

Kaizad Postwalla, Head of International Sales – GMEA & North America, Air India, said, “The UAE is a key market in our international network. We are pleased to partner with dnata, whose deep understanding of the region and proven track record in travel services will help us better connect with customers, drive demand, and enhance service delivery in the market.”

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Air India and Air India Express have appointed dnata as their General Sales Agent (GSA) and Representative Agency (RA), respectively, in the UAE.

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Tue, 06 May 2025 19:28:38 +0000 eNethersole 69904 at http://www.timesaerospace.aero
Emirates and AEGEAN enhance partnership http://www.timesaerospace.aero/news/flight-services-and-support/emirates-and-aegean-enhance-partnership

Emirates Skywards members can now earn and redeem Miles on all flights operated by AEGEAN and its subsidiary, Olympic Air, to 162 destinations across Europe, Middle East and North Africa.

Dr. Nejib Ben Khedher, divisional senior vice President Emirates Skywards: “We’re pleased to enhance our partnership with AEGEAN to provide members with reciprocal loyalty benefits. This strategic collaboration will offer more than 38 million frequent flyer members a chance to earn and redeem Miles while exploring more than 200 destinations across our joint network. We look forward to opening new opportunities for Skywards members, and welcoming Miles+Bonus members onboard Emirates to experience our world-class products and renowned ‘fly better’ promise.”

Elias Mandroukas, deputy chief commercial officer, Digital and Marketing AEGEAN, said: “We are delighted to take our partnership with Emirates to the next level, creating new opportunities for our Miles+Bonus members to travel even further and enjoy seamless experiences across a truly global network. This collaboration not only enhances the value of our loyalty program but also reinforces our commitment to offering meaningful benefits and greater flexibility to our customers. We look forward to welcoming Emirates Skywards members onboard and providing them with the high-quality service AEGEAN is known for.”

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Emirates and AEGEAN Group have enhanced their partnership to offer frequent flyer members reciprocal loyalty benefits.

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Mon, 05 May 2025 09:21:17 +0000 eNethersole 69890 at http://www.timesaerospace.aero
Etihad Airways Stopover Programme achieves 25,000 bookings http://www.timesaerospace.aero/news/flight-services-and-support/etihad-airways-stopover-programme-achieves-25000-bookings

The Stopover Programme has achieved 25,000 bookings in the first four months of 2025, representing a 47% growth in sales compared to the same period in 2024. More significantly, the number of visitors has surged to 44,000 between January and April 2025, marking a substantial 76% increase over the 25,000 visitors recorded during the same period last year.

Etihad Airways said it anticipates hosting more than 130,000 stopover guests in 2025, continuing to bring incremental visitors to Abu Dhabi at an accelerated pace.

The programme attracts visitors from across Etihad’s global network, with notable interest from the United States and Canada, where travellers are increasingly breaking their journey to experience Abu Dhabi’s cultural attractions. European visitors from the United Kingdom, Germany, and France are discovering the emirate’s unique blend of tradition and modernity. The programme also resonates with travellers from India, Japan, and South Korea, highlighting Abu Dhabi’s diverse appeal to international visitors.

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The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) and Etihad Airways celebrated the remarkable success of the Abu Dhabi Stopover Programme.

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Fri, 02 May 2025 15:03:06 +0000 eNethersole 69882 at http://www.timesaerospace.aero
Emirates unveils new travel store concept in Jakarta http://www.timesaerospace.aero/news/flight-services-and-support/emirates-unveils-new-travel-store-concept-in-jakarta

This follows the successful launches of Emirates’ Retail Stores in Hong Kong and Manila, as part of the airline’s continued investment in the region.

Located in Sequis Tower, the new retail space spans 221 square meters.

“We are delighted to launch Emirates’ newest travel store in Indonesia, bringing our world-class hospitality and personalised service even closer to our valued customers. This innovative concept reflects our commitment to excellence, customer-centricity, and delivering seamless travel experiences. By blending cutting-edge technology with the expertise of our dedicated consultants, we aim to offer a holistic travel experience for customers, starting from the moment they begin planning their journey – all the way until they board our aircraft.” said Orhan Abbas, Emirates’ senior vice president, commercial operations, Far East,

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Emirates has officially opened its reimagined Travel Store in Jakarta, Indonesia.

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Thu, 24 Apr 2025 08:12:46 +0000 eNethersole 69850 at http://www.timesaerospace.aero
Skywards Everyday and EmCan to offer UAE customers more rewards http://www.timesaerospace.aero/news/flight-services-and-support/skywards-everyday-and-emcan-to-offer-uae-customers-more-rewards

Emarat rewards customers with EmCoins for every purchase of products and services across all Emarat stations, to roll out a two-way points conversion in which members can convert Skywards Miles to EmCoins, and vice versa.

Dr. Nejib Ben Khedher, divisional senior vice president Emirates Skywards, said: We’re pleased to announce our first Skywards Everyday points conversion partner – EmCan by Emarat, a pioneering energy provider in the UAE. Our members can now convert EmCoins earned from purchases made at Emarat service stations into Skywards Miles; and convert Skywards Miles into EmCoins to unlock a new range of rewards across fuel, travel and lifestyle.”

Ali Bin Zayed Al Falasi, chief retail officer and senior vice president of marketing at Emarat, added: "At Emarat, we're committed to enhancing our customers' experiences by offering greater value and flexibility. We’re pleased to be the first Skywards Everyday points conversion partner, empowering EmCan members to convert their EmCoins into Skywards Miles and unlock a world of travel and lifestyle rewards. This collaboration reflects our dedication to innovation and customer-centric solutions that make everyday purchases more rewarding.”

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Skywards Everyday, an app that enables members to earn Skywards Miles, has partnered with EmCan, the loyalty programme of Emarat.

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Mon, 21 Apr 2025 09:22:46 +0000 eNethersole 69836 at http://www.timesaerospace.aero
Opening up the doors of opportunity http://www.timesaerospace.aero/features/flight-services-and-support/opening-up-the-doors-of-opportunity

Opening up the doors of opportunity

MENA Cargo Boeing 737-300F

Two Bahrain-based air cargo companies have announced very different plans for the future. One will expand, the other will move into a completely new aviation sector.

Bahrain-based Texel Air has spread its wings as far as Australasia over the past two years.

The cargo specialist now operates four Boeing 737-800 Boeing-Converted Freighters (BCF) from Adelaide, Brisbane, Darwin and Perth, plus another from Auckland, New Zealand. It has a further five 737s – two -700 FlexCombis and three -800BCFs – based in Bahrain. Two years ago, the airline operated only four 737s.

The idea for expanding “Down Under” arose during the pandemic, when New Zealander John Chisholm, father of Texel Air’s CEO, George Chisholm, was ‘locked down’ in his home country and saw a gap in the market.

In 2023, Texel dispatched an initial 737-800BCF from Bahrain to fly for the New Zealand Post Office and Freightways – the two organisations are rivals in surface transport, but run a joint venture airline, Parcel Air Express. The Australian aircraft, meanwhile, operate in the livery of Team Global Express, another major package carrier.

“We just saw that we could add value, bringing our learning from the Middle East back to Australasia,” George Chisholm told Arabian Aerospace at the Bahrain International Air Show. Texel’s -800BCFs were a generation younger than the 737 ‘Classics’ flying with local carrier Airwork, with better range and payload capabilities.

Texel has been granted, extended diversion time operations (EDTO), the local equivalent of the US ETOPS regulations, which allow an aircraft to be a certain amount of time away from a diversion airport – 120 minutes in the case of EDTO. This allows Texel’s aircraft to undertake longer overwater sectors to destinations such as the Cocos Islands between Australia and Sri Lanka, and to Chatham Island off New Zealand.

However, despite the expansion, management of most aspects of the Australasian operation is still based in Bahrain.

Texel’s Bahrain-based operations, meanwhile, are heavily used by package operator DHL, which use two Texel aircraft, with a third aircraft used for surge operations in periods such as the busy winter season

More expansion is approaching: Texel aims to have a further three 737s in operation by the end of 2025

Meanwhile, MENA Aerospace is undergoing a major change in its focus, moving away from its cargo airline business to freight forwarding and providing hangar space around the region.

MENA Aerospace and Bahraini real estate developer Infracorp plan to build several maintenance facilities around the Gulf.

The first project will double the size of the company’s existing hangar at Bahrain International Airport, with the expanded facility hopefully operational within the next 24 months, said Infracorp’s head of special projects, Abdulaziz Tawfeeqi.

“The core of our business is to construct [but] this is our first venture into the aviation industry. In the hope of diversifying our portfolio, we came up with a collaboration with MENA Aerospace, who have the technical and operational know-how. We know how to build, they know how to operate.”

After the Bahrain project, the partners will look at Oman: “We see a lot of opportunities there. It’s a market that’s growing quickly,” Tawfeeqi said. Thereafter, the next obvious target is Saudi Arabia, which is rapidly growing its aviation eco-system as part of the Vision 2030 project to diversify the economy.

Managing director of MENA Aerospace, Dr Mohamed Ahmed Juman, said the new project marked a major shift in focus for the Group.

“When I started MENA, it was never supposed to be an airline,” he said.

The company initially held a private jet AOC, but then moved into cargo. However, by the time it got a freight airline AOC, the cargo market was already shrinking back to pre-pandemic proportions and the airline is now sub-optimal in size.

As a result, MENA Cargo Airlines will now dispose of its two 737-300F freighters.

“In addition, we’re focusing on our second pillar, the MRO business. Last year, we did around $15 million of work for third-party airlines.” Now, MENA will focus on developing hangars that will be leased out to MRO suppliers.

Alan Dron

Alan Dron

Alan Dron is air transport editor at Arabian Aerospace for which he has written since its launch.

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