Jazeera Airways to migrate to Navitaire New Skies 3.0

New Skies is a comprehensive airline passenger sales and management solution providing capabilities for integrated Internet booking, call centre reservations, travel agency global distribution connectivity, inter-airline and alliance code-share itineraries, real-time reporting, ancillary revenue generation and departure control.

The technology, which will be implemented by the end of this year, is claimed to be the only reservation system built completely on the latest generation IT and development technologies. It is also designed to deliver flexibility and scalability to the airline.

The upgrade will enable Jazeera to offer passengers a 'shopping cart' function online which will seamlessly integrate car hire, hotels, insurance and other online products into the booking process, which are then merged and sent to passengers as a single itinerary.

Thanks to New Skies' 'Super PNR' which captures each individual passenger's sales and booking information, customers will benefit from an even greater level of self-service mechanisms for cancelling or changing their booking. The system will additionally be capable of assessing and supporting self service requests (SSRs), and will provide a greater range of services for group travel bookings.

The New Skies service oriented architecture platform enables Jazeera to readily adapt to changing business conditions and seize emerging opportunities in the region, by adding new technologies and high-value customer services in the future.

Jazeera Airways Chairman and CEO, Marwan Boodai said: “With plans for significant future business growth through the ongoing expansion of our network and increased fleet size, the reservation and distribution system at the core of our operations must be capable of providing an efficient and uninterrupted service to customers.  All the while enabling us to integrate a wider range of services from third party suppliers for added convenience to passengers. 

“The Navitaire New Skies 3.0 system is the best fit for our business and will provide us with a sustainable base for consolidating and growing our operations,” added Boodai.

The system will additionally enable the delivery of market insights into individual customers, which will serve as a driver to bolster the airline's range- and level- of services.