Etihad Airways flight to Jakarta encountered severe turbulence injuring passengers but lands safely

Statement

Etihad Airways flight EY474 from Abu Dhabi to Jakarta on 4 May 2016 encountered severe and unexpected turbulence about 45 minutes prior to arrival at Soekarno Hatta International Airport. 

The flight landed safely and passengers were met by medical assistance teams as they disembarked the aircraft. 

A total of 31 passengers were injured. Twenty-two are being treated by paramedics for minor injuries at the airport. Nine other passengers have been taken to a local hospital. 

The turbulence also caused some damage to cabin storage areas. 

As a result, flight EY475 from Jakarta to Abu Dhabi on 4 May has been cancelled. Etihad Airways has sent a support team from its home base in Abu Dhabi, and is assisting passengers scheduled to travel on this flight, by rebooking them on alternate flights or providing hotel accommodation.
 
Passengers can contact Etihad Airways’ global contact centre on +971 (0) 2 599 0000 or can visit www.etihad.com for more information.